The Fred Hollows Foundation is hiring a Project IT Assistant

The Fred Hollows Foundation is one of the world’s largest and most innovative eye health international development organizations, having restored sight to more than 3 million people around the world. We are an ambitious organization, committed to making a difference and end avoidable blindness, however, we recognize that we cannot do this alone.

Founded in 1992 in honor of late Professor Fred Hollows, world-renowned eye surgeon and social activist from Australia, The Foundation has been one of the fastest-growing international NGOs in healthcare.

It’s not just what we do that’s important, it’s the way that we do it that matters. We work hand in hand with our communities and partners who together, share the same goals and determination. We focus on results and are passionate about making affordable and accessible eye care a reality for everyone so that no one person is needlessly blind. Working together we deepen our impact.

Purpose of the Role

Reporting to the Program Manager, the Project IT Assistant will be responsible for supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

Key responsibilities and outcomes:

• Manage Admin settings, users, data, reporting and other functions
• Support Implementation Team Training
• Technical support for the launch of the country program
• Ensure security of devices and data held on them
• Support relationships with implementing teams/users in-country
• Maintain expertise in the relevant Peek technical products
• Support the smooth running of the program from a technical standpoint
• Liaising with Peek Customer support and users
• Provide first-line technical support to remote users to resolve problems that are reasonably supported in the country.
• To investigate user problems effectively to gain a full picture of the problem leading to the resolution of the same.
• Reproducing user problems in order to support the Peek DevOps team when they come to resolve the issue.
• Responding to Second Line Support and users on the ground in a timely fashion.

Essential Experience:

• Minimum of three years’ working experience in a similar NGO.
• Have experience reporting in DHIS
• Use Peek’s Customer Support Center (Jira) proactively to resolve program
• Working knowledge of Microsoft Office
• Experience in ODK/KOBO
• Ability to enter data into a computer quickly and accurately
• Certification in an I.T. support role
• Experience in an (internal or external) IT support role
• Knowledge of smartphones and in particular android-based devices
• Familiarity with web-based applications e.g. websites, document creation and editing
• Experience of ticketing systems e.g. JIRA

Skills:
• Ability to collaborate with teams in remote locations, communicating effectively both written and verbally
• Experience of public health or eye health program an advantage
• Aptitude for problem solving
• Good prioritization skills
• Highly organized & focused
• Strong computer skills.

Desirable Experience:
• Experience working in an NGO setup.