Request for Proposal (RFP): Supply, Implementation, Testing, Commissioning and Maintenance of a Call Centre Telephony Solution and Customer Relationship Management System

Invitation to Tender

Tender No: CWS/RSC/KE/NBO/006/FY23
Location: Nairobi, Kenya Correspondence Language(s): English

Brief Summary Description of Program:
Church World Service (CWS) is a faith-based organization transforming communities around the globe through just and sustainable responses to hunger, poverty, displacement and disaster. CWS operates as Church World Service & Witness through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. Church World Service & Witness is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya with sub offices in Pretoria, South Africa, Kasulu, Tanzania and Kampala, Uganda.

Offers must be submitted with the tender number CWS/RSC/KE/NBO/006/FY23 on email subject.
NO PHYSICAL OFFERS WILL BE ACCEPTED

Tender Package Pickup Location:
https://cwsafrica.org/tenders/

Deadline for Offer Submission: April 19th, 2023; 1700 Hours EAT)

Submit Offers to: Tenders@cwsafrica.org

Church World Service reserves the right to accept or reject any late offers

Questions and Answers (Q&A)
If any, Submit Questions in writing to: Procurement@cwsafrica.org

Last Day for Questions: April 12th ,2023; 1700Hours EAT

Questions will be answered by: April 14th 2023; 1700 Hours EAT

Questions will be answered through: All questions received will be consolidated and responses uploaded on the Website https://cwsafrica.org/tenders/ alongside the tender documents by April 14th, 2023; 1700 Hours EAT