Position: ITC Assistant, ACTED

Department: Logistics

Direct hierarchy: Senior ITC Officer

Location: Nairobi

Starting date: March 2022

I. Background on ACTED

ACTED is a French humanitarian NGO, founded in 1993, which supports vulnerable populations, affected by humanitarian crises worldwide. ACTED provides continued support to vulnerable communities by ensuring the sustainability of post-crisis interventions and engaging long-term challenges facing our target populations, in order to break the poverty cycle, foster development and reduce vulnerability to disasters. Their interventions seek to cover the multiple aspects of humanitarian and development crises through a multidisciplinary approach which is both global and local, and adapted to each context. Their 3,300 staff is committed in to responding to emergencies worldwide, to supporting recovery and rehabilitation, towards sustainable development.

ACTED is looking for professionally confident, self-motivated, experienced and committed team player to fill the ITC Assistant position based in Nairobi.

II. Position Profile

The IT Assistant works under the direct supervision of the Senior ITC Officer and will be the first point of contact for day-to-day technical support to end users in the Nairobi office and in field offices within Kenya, Uganda and Somalia.

The ITC Assistant is also responsible for tasks as stipulated below.

III. Duties and Responsibilities

IT Support

• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Troubleshoot and resolve Technical problems.
• Provide technical support to users remotely and onsite.
• Ensures that all technical resources are available for meetings i.e. projector, laptops, and cables as request by user.
• IT Asset Management
• Develops and delivers documentation to ensure appropriate end-user support.
• Develops procedures and controls for service improvements and recommend solutions to common problems
• Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
• Trains co-workers on new or existing functionality or services and Identifies staff training needs based on common problems.
• Participates in integration and user acceptance testing.
• Enforce IT asset usage policies and standards as outlined in the ACTED ICT policy.
• Ensure all bases under his/her jurisdiction have good internet connection and offer backup options in case of downtime.
• Data management including backups and recovery
• Any other duty that may be requested by your supervisor or Coordination.

Asset Management

• Track and monitor locations of all IT assets
• Tag all IT assets as per the ACTED tagging policy
• Ensure all staff sign asset reception sheets when being assigned as when as upon return.
• Answer any audit queries regarding the assets whenever required
• Any other duty that may be requested by your supervisor or Coordination.

Reporting:

• Provide monthly IT reports as will be directed
• Handle monthly Asset and communication reports for the mission.
• Document major incidences as they occur.
• Any other duty that may be requested by your supervisor or Coordination.

Procurement

• Assist in the procurement of IT materials.
• Ensuring all technical requirements are adhered to during procurement.
• Any other duty as may be requested by your supervisor or Coordination.

Protection mainstreaming

• Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, ACTED staff, partner agencies, casual labours etc).

Key Performance Indicators:

• Technical expertise to resolve issues.
• Timeliness in resolving issues.
• Quality of Goods and Services procured.
• Quality of the reports.
• Adherence to procurement procedures and rules.

IV. Qualifications/Skills Required

• Degree in Computer Science, Information Technology, or other related field.
• At least 3 years of relevant technical work experience and experience working in an INGO
• Good working knowledge of telecommunications technologies and Network Architectures for both Local Area Networks and Wide Area Networks
• Experience working in a windows server environment.
• Knowledge working with Microsoft Office suite esp. Outlook & Excel
• Excellent communication and inter-personal skills.
• Must be able to work in a multi-cultural environment
• Excellent analytical, problem solving and negotiation skills
• Excellent time-management skills. Able to meet deadlines.
• Must be willing to travel to various locations in Kenya, Uganda and Somalia.
• Proven ability to prioritize tasks, meet deadlines and work with limited supervision, pro-active and a good team-player.
• High level of integrity, strong sense of responsibility and honesty.