Job Title: Senior Officer, ICT – Concern Worldwide

Reports to: Systems Director

Closely Work with: All Kenya staff, Regional ICT Advisor, Dublin ICT Department

Job Location: (Candidates must be legally entitled to work in Kenya at the time of application – National Position)

Contract Details: Fixed Term, 1 (One) Year, subject to availability of funds and performance

Job Summary:

To ensure that the ICT system in Concern Kenya functions smoothly and efficiently in compliance with the organization’s strategy, policy and standards.

Main Duties and Responsibilities:

• Provide direction for ICT needs and ensure continuous and effective ICT solutions in the country programme.
• Align ICT policies and procedures to international standards.
• Ensure the organization derives maximum value for money from its ICT investment.
• Perform ICT reviews in field offices to ensure the systems are working as per defined standards and procedures.
• Participate in the piloting of ICT projects and contribute towards any ICT initiatives.
• Liaise with the ICT team in head office and the region to ensure that systems are accessible and running smoothly.
• Installation, configuration and maintenance of all communications equipment.

Specific Responsibilities:

ICT Strategy and Policy:

• Implement ICT Strategy and Policy in Kenya.
• Sensitize country staff to changes and improvements in technology.

Server and Network Monitoring and Maintenance:

• Routine check-up of server functionality through monitoring, storage space and general health of the servers to ensure maximum uptime.
• Protect the server and data (data security, virus scanning as per the organization’s policies and guidelines) as part of preventive maintenance routine.
• Maintain a log for server, network and general ICT problems.

Data Backup

• Carry out server backup/restore (as per the organization’s policies and guidelines) – disaster recovery with the help of the regional and helpdesk staff.
• Ensure offsite backups are taken at least once a week.

User Support:

• Advise users and induct new users to follow ICT polices and guidelines including roll-out and sensitization to staff on ICT User Regulations.
• Keep a log of users’ complaints and support/solutions provided.
• Provide technical support for the use of Concern’s corporate software such as Microsoft Dynamics GreatPlains (GP) including installation, configuration, backup etc..
• Implement, enforce and maintain a proper filling structure on the server for information and file sharing within the offices.

Monitoring hardware maintenance- outsourcing

• Ensure hardware maintenance contracts are renewed and any new hardware is included in maintenance contract once the warranty period is over.
• Ensure preventive maintenance on ICT hardware is done thoroughly by service engineer.

Procurement and document the IT inventory and network

• Give advice on reliable sources for various products and services as required by organization’s purchasing standards.
• Maintain an ICT inventory and update inventory list.
• Update network infrastructure documentation as per changes in the network.
• Manage the use of the organization’s laptops, desktops, cameras, cell phones and multimedia.
• Maintain a register for all special additional licenses and schedule any appropriate renewals and additions with agreement with the IT department.

Email management

• Manage the email client system and ensure smooth functioning of email services on a cloud-hosted platform with the other team members.
• Generate requests to create new user accounts and thereafter set up and configure mail client for the user.

Other Tasks

• Evaluate emerging trends and technologies in the Organization’s context and present findings, recommendations and specifications through written reports & presentations.
• Participate in and as part of regional ICT network.
• Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment.
• Participating and contributing towards Concern’s emergency response, as and when necessary.
• Take all possible measures to meet Core Humanitarian Standards (CHS).
• Any other duties as assigned by the Line Manager.

Education, Qualifications & Experience Required

• Bachelor’s degree in ICT
• At least five (5) years’ experience working in ICT Support, ICT project planning and helpdesk administration environment.
• Good knowledge in software programming and application development, including mobile applications
• Good knowledge of virtualization and VMware server/client working environment
• Knowledge in ICT hosted solutions and cloud-based services especially windows Azure, Office 365 and other platforms such as IaaS, SaaS and PaaS
• Knowledge of ICT4D related project methodologies and best practices
• Knowledge of SQL servers and SharePoint services
• Knowledge of Digital Data gathering techniques

Preference will be given to candidates who have

• Experience in User Centered Design (UCD) approach in supporting information systems.
• Experience in organizational ICT project planning, budgeting and implementation.
• High integrity and demonstrated ability to follow standards and policies.
• Proven skills in diplomacy and tact.
• Good negotiation skills.

Competencies required:

• Managing yourself – is aware of own abilities and areas for development; adapts and uses abilities to work well with others and to help achieve Concern’s objectives.
• Delivering results – delivers on commitments; uses appropriate techniques to help achieve agreed objectives.
• Creativity and Innovation – focused on continual improvement; seeks out, develops and successfully implements new ideas that further organizational priorities and the needs to those we work with; builds on proven approaches; evaluates and learns from ongoing work to improve it.
• Change – responds positively and constructively to change; manages or takes part in change processes in a way that is appropriate to the role in the organization.

Safeguarding at Concern: Code of Conduct and its Associated Policies

Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a consultancy opportunity with Concern Worldwide will be expected to sign the Concern Code of Conduct and Associated Policies as an appendix to their consultancy contract. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to do consultancy work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, being hired as a consultant with Concern is subject to a range of vetting checks, including criminal background checking.

Concern’ is the trading name of ‘Concern Worldwide’, a company limited by guarantee, registered number 39647; registered charity number CHY 5745, registered in Ireland, registered address is 52-55 Lower Camden Street, Dublin 2, Ireland. Follow Concern online: www.concern.net