Job Title: Officer, Media and Communications – Concern Worldwide

Reports to: Senior Manager, Governance and Advocacy

Direct Reports: None

Closely work with: Programme Team

Job Location: Nairobi (Candidates must be legally entitled to work in Kenya at the time of application – National Position)

Contract Details: Fixed Term, Twelve (12) Months Contract

Job Summary

To support programme staff to prepare and disseminate information relating to Concern Kenya programme in order to increase Concern’s influence, visibility and public engagement through presenting our work in innovative ways through various media (electronic and others). The jobholder will work in line with Concern’s strategies, policies and procedures for media, visibility and communications.

Main Duties and Responsibilities

• Develop and implement annual communication and visibility plans in order to raise Concern’s profile, donor visibility, learning and fundraising efforts
• Manage Concern’s digital and social media accounts, monitor the feedback from audiences and provide necessary responses based on Concern communication procedures
• Produce/coordinate production of IEC materials on Concern Kenya programmes for sharing programme information with various stakeholders
• Produce written and audio/visual content which promotes impact of Concern’s work on programme participants
• Develop/coordinate development of high quality written and audio-visual content that is, relevant, compelling and interesting for a variety of external and internal online and offline audiences
• Travel to programme implementation areas to collect media and communication content, create visibility and support media coverage of Concern programmes.
• Manage all external communication (visits, requests, events etc.) with a lens of quality oversight and Concern branding
• Build and maintain relationships with national media contacts in Concern’s areas of operation
• Train programme staff and partners in basic communications skills (story gathering, case studies, photography, videography etc.)
• Develop appropriate process, systems, storage and archiving for in country communications materials whether written or visual
• Ensure all documentation and communications are in line with the Concern’s communication guidelines for images, messages, print, electronic or social media
• Prepare progress on Concern’s communication outputs and results
• Provide all necessary communication and media support for Concern’s emergency response, as and when necessary
• Any other media and communications related duties as may be assigned by the line manager from time to time

Others

• Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment
• Participating and contributing towards Concern’s emergency response, as and when necessary
• Take all possible measure to meet Core Humanitarian Standards (CHS)
• Any other duties as assigned by the Line Manager

Person Specification

Minimum Education, Qualifications & Experience Required:

• Bachelor’s Degree in Media, Communication, Journalism, Digital Media or related discipline
• Three (3) years experience in media and communication such as producing written and audio-visual content, graphic design/publication designing preferably in the humanitarian sector
• Fluent in both spoken and written English and Kiswahili
• Computer literate with good MS Office skills
• One year experience of managing digital and social media pages of a humanitarian organization
• Excellent communication & interpersonal skills and demonstrated ability to build good relationships internally and externally for effective teamwork

Preference will be given to candidates who have:

• High integrity and demonstrated ability to follow standards and policies
• Ability to work in a systematic and organized manner
• Ability to attend details
• Ability to work under pressure and to deadlines
• Energy to work long hours and be out in the field all day
• Positive attitude and willingness to learn

Competencies required:

• Managing self: Awareness of own abilities and uses abilities to work well with others to achieve your work and Concern’s objectives.
• Individual leadership: Inspire others by clearly articulating and demonstrating the Concern’s values and principles supports others to achieve excellent results.
• Creativity and Innovation: Continual improvement by developing and implementing new ideas for effective and efficient progress towards the agreed communication objectives.
• Communicating and working with others: Proactively and effectively share information with others. Works effectively with others to achieve best results from people and situations.

Safeguarding at Concern: Code of Conduct and its Associated Policies

Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a consultancy opportunity with Concern Worldwide will be expected to sign the Concern Code of Conduct and Associated Policies as an appendix to their consultancy contract. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to do consultancy work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, being hired as a consultant with Concern is subject to a range of vetting checks, including criminal background checking.

Concern’ is the trading name of ‘Concern Worldwide’, a company limited by guarantee, registered number 39647; registered charity number CHY 5745, registered in Ireland, registered address is 52-55 Lower Camden Street, Dublin 2, Ireland. Follow Concern online: www.concern.net