Job Title: Media and Communications Officer

Concern’ is the trading name of ‘Concern Worldwide’, a company limited by guarantee, registered number 39647; registered charity number CHY 5745, registered in Ireland, registered address is 52-55 Lower Camden Street, Dublin 2, Ireland. Follow Concern online: www.concern.net

Job Location: Nairobi with frequent travel to field locations in Nairobi’s informal settlements, Marsabit, Tana River, Turkana and other field areas (Candidates must be legally entitled to work in Kenya at the time of application – National Position)

Job Summary

To support program staff to prepare and disseminate information relating to Concern Kenya program in order to increase Concern’s influence, visibility and public engagement. This is done by presenting our work in innovative ways through various media (electronic and others).

Main Duties & Responsibilities:

• Develop and implement annual communication and visibility plans in order to raise Concern’s profile, donor visibility, learning and fundraising efforts
• Manage Concern’s digital and social media accounts, monitoring feedback from audiences and providing necessary responses based on Concern communication procedures
• Produce/coordinate production of IEC materials on Concern Kenya programs for sharing program information with various stakeholders
• Produce written and audio/visual content which promotes impact of Concern’s work on program participants
• Develop/coordinate high quality written and audio-visual content that is relevant, compelling and interesting for a variety of external and internal online and offline audiences
• Travel to program implementation areas to collect media and communication content, create visibility and support media coverage of Concern programs.
• Manage all external communication (visits, requests, events etc.) with a lens of quality oversight and Concern branding
• Build and maintain relationships with national media contacts in Concern’s areas of operation
• Train program staff and partners in basic communications skills (story gathering, case studies, photography, videography etc.)
• Develop appropriate process, systems, storage and archiving for in country communications materials whether written or visual
• Ensure all documentation and communications are in line with the Concern’s communication guidelines for images, messages, print, electronic or social media
• Prepare progress on Concern’s communication outputs and results
• Provide all necessary communication and media support for Concern’s emergency response, as and when necessary
• Any other media and communications related duties as may be assigned by the line manager from time to time

Concern Code of Conduct and Associated Policies:

1. Adhere to the standards of conduct outlined in the Concern Code of Conduct & Associated Policies
2. Support and promote the standards outlined in the Code of Conduct & Associated Policies to the team, partner organizations and beneficiaries, and be committed to providing a safe working environment

Accountability

In line with Concern’s commitments under the Core Humanitarian Standard (CHS):

1. Actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E);
2. Work with relevant colleagues to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed;
3. Work with relevant colleagues to ensure that information about CRM, safeguarding and expected staff behavior is disseminated among program participants and communities.

Education, Qualifications & Experience Required

• Bachelor’s Degree in Media, Communication, Journalism, Digital Media or related discipline
• Three years’ experience in media and communication such as producing written and audio-visual content, graphic design/publication designing preferably in the humanitarian sector
• One year experience of managing digital and social media pages of a humanitarian organization
• Ability to synthesize complex advocacy, policy and program response approaches into audience led briefing papers, media Q&A documents and key messages
• Excellent communication & interpersonal skills and demonstrated ability to build good relationships internally and externally for effective teamwork
• Excellent professional writing, editing and photography skills.
• Excellent networking, coordination, analytical and problem solving skills
• Competency in the use of designing software is a plus
• Fluent in both spoken and written English and Kiswahili

Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Program Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of program participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the program and partner organization, and the standards of behavior expected of them. In this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.