Job Vacancy: Technician ‐ IT Operations and Service Desk (ITOSD), CIAT

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The Organization

The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) delivers research‐based solutions that harness agricultural biodiversity and sustainably transform food systems to improve people’s lives. Alliance solutions address the global crises of malnutrition, climate change, biodiversity loss, and environmental degradation.

The Alliance is part of CGIAR, a global research partnership for a food‐secure future. With novel partnerships, the Alliance generates evidence and mainstreams innovations to transform food systems and landscapes so that they sustain the planet, drive prosperity, and nourish people.

About the position

The Technician, reporting to the Senior Coordinator – IT Operations and Service Desk (ITOSD), provides IT related operations to support and maintain the local regional office as well as other offices of the Alliance.

Responsibilities

  • Clone/Install/Configure/Maintain/Troubleshoot client hardware/software and follow procedures to maintain best performance on the workstations and laptops.
  • Support redaction/review of documentation for clients as well as for internal procedure.
  • Perform basic printer maintenance/troubleshooting duties.
  • Maintain accurate log of all Service Desk calls using tracking software.
  • Be the first point of contact for hardware and software problems affecting computers.
  • Provide support to regional offices staff with remote assistance tools where applicable.
  • Use of standard IT Operations and Service Desk operating procedures.
  • Provide IT support to guests, to meetings and conferences, with an outlook for improvement based on new technologies, modalities, and requirement.
  • Assist in maintaining the Organization’s worldwide hardware/software inventory.
  • Liaise with external technical support where applicable.
  • Promotes the full range of IT Services to newly hired staff through the induction process.
  • Provides necessary end‐user training in software and systems, to ensure an effective work environment.
  • Informs the ITOSD local coordinator and/or the ITOSD Team Leader of issues affecting delivery of service
  • Inventory information and asset operatively are maintained up to standards
  • Meeting and conferences are provided accordingly to requirement and as scheduled
  • Tickets are accurately logged in providing valuable internal information for overall service delivery analysis and reporting
  • Customer service, interaction and satisfaction is maintained up to the standards fixed by the Technology Integration Dept. and in accordance with the TI Service Level Agreement.

Requirements

  • Technical diploma or equivalent in the field of information technology
  • At least 2 years’ experience in relevant position, preferably in International Organization
  • Relevant technical certifications

Abilities and competences

  • Sound knowledge of computer information systems including operating systems, hardware, applications software packages and other office technology equipment.
  • Customer service orientation
  • Excellent command of English language both written and spoken

Terms of employment

This is a nationally recruited position based in Nairobi, Kenya. The contract will be for one‐year period, subject to a probation period of three (3) months and is renewable depending on performance and availability of resources. The Alliance offers a multicultural, collegial research environment with competitive salary and excellent benefits; we believe that the diversity of our staff contributes to excellence. The Alliance is an equal opportunity employer and strives for staff diversity in gender and nationality.

Applications

Applicants are invited to visit https://www.bioversityinternational.org/jobs/ to get full details of the position and to submit their applications. Applications MUST include reference number Ref: 102673‐Technician ‐ITOSD as the position applied for. Application and CV should be saved as one document using the candidate’s last name, first name for ease of sorting.

Note: The Alliance does not charge a fee at any stage of the recruitment process (application, interview meeting, processing or training). The Alliance also does not concern itself with information on applicants’ bank accounts.

Applications closing date: 21st September 2022

Please note that email applications will not be considered.
Only short‐listed candidates will be contacted.

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