Triggerise seeks to hire a Service Quality Specialist
The Company
We are a fast-growing non-profit social enterprise with offices in the Netherlands, Portugal, South Africa, Kenya, and Ethiopia. Triggerise builds digital platforms that motivate users – primarily young women and adolescent girls – to make positive choices. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use health products and services. We also support our users in becoming entrepreneurs and adding value to their economies. You can check more about being a part of the Triggerise here.
The Nairobi office is the biggest of Triggerise’s offices, with about 25 colleagues based there and more colleagues working from home, implementing our projects throughout Kenya. Our brand new office is located in Spring Valley, Nairobi Garage. We are also very flexible when it comes to working from home! Our people are young and our culture is global and dynamic. Our work environment is flexible, informal, and fast-paced. You can learn more about the work we do here.
The Job
The Service Quality Specialist is responsible for coordinating and overseeing quality assurance for all health offers on the platform accessed by clients and provided by all Tiko providers. Day to day you’ll also be:
- Managing and working with a diverse set of partners that offer services on our platform to ensure that they all meet our required standards.
- Devising, logging, and implementing Service and Quality Level Agreements across the globe, and flagging any instances where the agreements are not met.
- Carrying out quality assurance by setting clear requirements and procedures for partners that will allow us to evaluate the quality of services provided.
- Training colleagues around the world to spot and escalate any issues that have to do with a lack of quality in the services offered.
- Make use of data and feedback to assess possible quality improvements to the offers on our platform.
About You
You are a customer-centric, passionate person, who is detail orientated and quality-focused. You have brilliant communication skills and have the ability to work with a diverse group of stakeholders.
Requirements
- You are based in Kenya.
- Minimum of 5-7 years experience in a quality improvement role.
- You have In-depth knowledge of modern Quality Management Systems and Processes.
- Experience working in the health services sector.
- Exposure to implementing health quality improvement audits.
- Confident and clear English communication skills – both written and verbal.
The Rewards
At Triggerise we believe in being open, also when it comes to salaries. In Kenya, the monthly salary brackets for this position is Ksh214.411 – Ksh321.616 gross, plus benefits. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.
In addition to your monthly salary, we offer you:
- Secondary benefits
- A personal development budget
- Unlimited holidays, if you can make it work with your team you’re good to go
- Growth opportunities
- A product to help shape as we grow, to leave your mark on how we do things
- A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.
The Details
Interested? Click Apply- https://triggerise.bamboohr.com/jobs/view.php?id=236&source=aWQ9MjM%3D Want more information? Check out our website triggerise.org or contact our Global Recruiter. We only accept applications through the apply links, not by email.
