Job Title: Operations and Compliance Manager – Africa, Conciliation Resources International

We are currently seeking a consultant to assist us into setting up and embedding the role of Operations and Compliance Manager, which is a new role in our Africa department. The postholder will have the opportunity to assist in the implementation of the transitional plan. As this is a new role it is an opportunity for the right candidate to design processes and ways of working from the inception of the role.

Job purpose

We are headquartered in London, with satellite offices in Jigjiga (Ethiopia) and Bangui (Central Africa) and are in the process of registering and opening a regional office in Nairobi, Kenya. This new role will lead the registration and establishment of the Nairobi office, developing this office into a regional support center providing operational assistance to offices and staff in the region.

This role involves implementing and maintaining systems and processes to ensure the smooth running of operations to support a team of 10 peacebuilding staff spread across Nairobi, Bangui, Jigjiga, Addis, Kampala and Accra. This is a wide-ranging role, overseeing and directly carrying out aspects of Office Management, IT, Human Resources, Compliance and Finance.

The Operations and Compliance Manager provides project, administrative and logistical support as necessary. The post holder will play a key role in liaising with programme teams, consultants, and suppliers, ensuring they have what they need to get work done.  Reporting to the Africa Department Director, the Operations and Compliance Manager will be based in Nairobi and will undertake regular travels to CAR and Ethiopia and occasional travel to 2-3 other Africa locations and global operations (in London).

As this is a wide-ranging role, the post holder is not expected to be an expert on all the relevant areas. Expertise in one area, with a willingness to develop knowledge in skills in the other areas is very welcome.

Person specification

Essential knowledge, skills, and experience

  • Initiative, enthusiasm, and a problem-solving approach to new challenges.
  • Experience of developing or adapting organizational policies and processes
  • Strong understanding of organizational budgeting and finances
  • Experience in developing and delivering systems for audit or quality assurance;
  • Experience of line management and team management.
  • Able to explain, advocate and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.
  • Strong organizational skills including planning, developing, implementing, and maintaining administrative systems.
  • An ability to coordinate project planning
  • Excellent verbal and written communication skills in English and French.
  • Willingness to work irregular hours occasionally and to undertake some travel.
  • Appreciation of issues of confidentiality, and cross-cultural and political sensitivity.
  • Graduate study in a relevant area (this could include law, finance, business, project management, conflict resolution, international relations, development studies, international humanitarian law, peace, and security.) Local equivalent or equivalent by experience will be considered.
  • Experience of hostile environment awareness training or willingness to undertake hostile environment awareness training.
  • Experience of safeguarding training or willingness to undertake safeguarding training.
  • Excellent working knowledge of Microsoft Office software packages, databases, email, internet.
  • Some knowledge of and interest in peacebuilding/ humanitarian/ development sector safety and security and safeguarding issues.
  • Proof of right to work in Kenya

Download full job description and Application forms: https://www.c-r.org/jobs/operations-and-compliance-manager-africa

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