Management Information Systems Assistant needed at Danish Refugee Council (DRC)

The Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit organization, founded in 1956, that works in more than 35 countries around the world. DRC has been operating in Kenya since 2005, where we assist refugees and displacement-affected communities in Dadaab, Kakuma, Kalobeyei and Nairobi through protection and livelihoods activities to enhance their self-reliance and expand opportunities for a dignified life. DRC provides both humanitarian assistance and longer-term development support to respond to the needs of communities affected by acute crisis as well as those in protracted displacement situations.

Overall purpose of the role:  
Provide technical support and be the main point of contact for IT related issues in DRC Kenya Dadaab field office.
Responsible for planning, development and implementation of hardware, software applications, programming & systems network and integration of a management information system or enterprise network.

Responsibilities: 

• Monitor DRC Kenya Dadaab office links utilization to ensure optimum services availability
• Liaise with the Country MIS Officer regarding issues/faults in a timely manner
• Oversee the Dadaab Office computer networks to ensure that they function smoothly
• Install all new hardware, systems, and software for networks.
• Install, configure, and maintain network services, equipment and devices.
• Support administration of servers and server clusters located at the field remotely
• Plan and support network and computing infrastructure.
• Perform troubleshooting analysis of servers, workstations and associated systems
• Document network problems and resolution for future reference
• Monitor system performance and implement performance tuning.
• Oversee software and network security.
• Monitor bandwidth utilization amongst the users
• Create and manage online and server-based databases
• As required, provide networking and internet services upgrade solutions
• Perform backups as scheduled and ensure data integrity
• Ensure antivirus program is up-to-date
• Manage user accounts, permissions, email, and anti-virus, anti-spam
• Maintain system performance and react pro-actively to issues to maximize uptime
• Continually perform preventative maintenance
• Assist with system upgrades and rollouts

Experience and technical competencies: 

• At least 2 years’ experience working in an IT support environment
• Demonstrable experience in virtualization and cloud computing
• Experience working with networked computing systems/windows TCP/IT networking environment
• LINUX server administration skills
• Knowledge of and competence in Microsoft operating systems and Office suites
• High level of hardware/software troubleshooting experience
• Quick in learning new systems
• Able to work under harsh and extreme conditions, good judgment and problem-solving skills
• Demonstrate a customer-focused, motivated and pro-active approach to your work
• Excellent communication skills, and fluent in spoken English and Kiswahili
• Strong planning, organization and problem-solving skills with ability to work hands-on, independently, and within team in a difficult work environment.

Education: 

• Bachelor’s degree in Information Technology or other related field from a recognized institution
• Certification in computer networks (CCNA, N+, etc.)

Languages: 

• Fluent in English

DRC Core Competencies:
In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

Conditions:  
Contract: 1-year contract with possibility of extension, subject to funding and performance. Salary and conditions will be in accordance with the Danish Refugee Council terms of employment for National staff.
Availability: January 2022
Duty station: Dadaab (qualifies for RnR and accommodation)
Key stakeholders: (internal and external): All staff, Technicians

General
Commitments: 
DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html)

Application Process: 
Qualified candidates are invited to submit their applications, which should include a 1-page cover letter clearly stating their motivation, and qualifications and a CV. Applications should include contact details of three professional referees who have supervised the candidate in the last five years. One referee must be the applicant’s most recent manager. Only applications that address the stipulated duties and meet the required qualifications will be considered.
We only accept applications sent via our online-application form on www.drc.ngo under Vacancies. Applications should be sent no later than: 20th December 2021.

Gender Equality: 
DRC is committed to achieving gender parity in staffing at all levels.  In light of this, Female candidates and those from minority groups are strongly encouraged to apply.

Equal Opportunities: 
DRC is an equal opportunity employer.  We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees.  We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status or other protected characteristics.
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit drc.ngo to read more about what we do to secure robust safeguarding mechanisms.
If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport
Danish Refugee Council does not charge any kind of fee at any stage of the recruitment process nor does it use recruitment agents.