Request for Proposal: Provision of USSD and SMS Gateway Services Kenya 2023 – Girl Effect

Girl Effect is an international non-profit that builds media that girls want, trust and need. From chatbots to chat shows and TV dramas to tech, our content helps adolescent girls in Africa, and Asia make choices and changes in their lives. We create safe spaces for girls, sharing facts and answering questions about health, nutrition, education, and relationships, empowering girls with the skills to negotiate and redefine what they are told is possible “for a girl”.

Girl Effect is seeking proposals from qualified vendors to develop a chatbot-based service directory for girls in Kenya in need of sexual and reproductive health and rights (SRHR) services.

The service directory will use the native USSD service to provide accessible and comprehensive information to girls needing SRHR services.

The Scope

Design and Support

  • Provide guidance and best practices for using USSD for the target audience.
  • Develop an intuitive and user-friendly interface that users can easily access and navigate via a menu-based experience with up to 20-30 message sets.

Technical Development

  • Develop a chatbot-based service directory for girls in Kenya needing SRHR services accessible via the native USSD service.
  • Design and implement the technical interface to the USSD interface
  • Application for USSD Shortcode and maintenance of code.
  • SMS Marketing campaigns to an existing segmented database of users.
  • Mobile Network Operators (MNOs) integration, integration maintenance, and negotiated USSD and SMS rates.
  • Provide technical support and maintenance for interface to the USSD interface.
  • Create documentation for the USSD interface integration
  • Content management System to update flow structure or content. Girl Effect currently uses Rapid Pro a flow building software. We give preference to the use of Rapid Pro.
  • Date Export or Data Integration with Girl Effect technology systems and data warehousing.
  • Data Protection and Security in Compliance with local regulations and GDPR.
  • Outbound calling capabilities for telemedicine services.

How to Apply

Please submit proposals, as described above, to suppliers@girleffect.org by May 22, 2023. Clearly mark your email with the subject ‘KE USSD Vendor.’

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