Internship Title: IT Intern, Sense International Kenya
Job Purpose
The IT Intern will be in charge of setting up, managing and troubleshooting technological systems to maintain computer and software networks. This will include responding to hardware problems, updating system software and tracking the data and communications used within the network.
Responsibility
- Respond to user requests for service, troubleshoot problems and help develop solutions.
- Support PC hardware components, desktop operating system software, and application software.
- Perform minor repairs to equipment and arrange for other servicing needs.
- Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
- Monitor antivirus software and updates and repair computers infected with spyware or viruses.
- Monitor backup systems and procedures to ensure data security.
- Record activities, solutions and other responses to request for service.
- Assist in maintaining inventory records and documentation for equipment.
- Perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
- Assist users in determining appropriate software solutions to meet needs.
- Develop and provide user training for basic hardware and software use.
- Provide backup technical support for network including router, firewall, and wireless access point.
- Maintains open communication and positive working relationship with staff.
- Perform other duties/projects as assigned
Qualifications and Experience
- Degree in any relevant field
- A basic understanding of computer network cabling and network file and print services.
- Basic understanding of computers and networks
- Ability to learn new software and systems quickly
- Exceptional problem-solving skills
- Experience with network administration or troubleshooting
- Experience with database management
- Proficiency in computer applications especially MS Office.
- Excellent interpersonal, written, verbal and collaboration skills.
- Creative, resourceful and eager to learn.
- Ability to thrive working collaboratively with both senior colleagues
- Experience with coding languages, such as Java, HTML, CSS, etc. an added advantage.
If you feel that you qualify for this job, send your application letter and current CV (2 pages max) to recruit@senseint-kenya.orgwith the email subject denoting the position applied for. Applications should be received before the close of day on 25th Feb 2023. Only shortlisted candidates will be contacted.
Safeguarding
Sense International Kenya has a zero-tolerance approach to bullying, harassment, violence, exploitation, and abuse. While working for SI Kenya, we expect you to uphold our safeguarding standards and to follow our reporting protocols. For this purpose, we make detailed checks on your background and required to produce relevant identification, qualification and clearance certificate and documents as needed during recruitment process.
Sense International Kenya is an equal opportunity employer and persons with disabilities are encouraged to apply.
